Returns and Exchange

You may return all or part of your order for exchange or a full refund (excluding any original postage costs) within 14 days of receipt so long as all tags are attached and the item has not been worn. Sale items which must be returned within 7 days of receipt.

Please follow the procedures detailed below in order to exchange or return items.

How to Exchange Items:

1. Please call us on 0845 004 8606 or send an email to returns@picchumaternity.com and let us know your original invoice number and which items from that order you would like to exchange.

2. We will send out your exchange items the same day. If there is any difference in cost, we will call you and let you know so that payment or a refund can be arranged. There is no postage charge for your first exchange.

3. Once the exchange items are received, please fill out the form on the back of your original invoice noting that you are returning exchanged items.

4. We recommend you return goods via Recorded Mail and ensure you retain the completed Certificate of Posting stamped by your local post office. For international returns, please request the local equivalent as we cannot be held responsible for returned goods lost in transit.

5. You will receive your refund credit (if due) back to the original payment method within a week of returning items.

6. Please note that refunds on items bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.

7. We cannot refund or exchange goods which have been used or customer damaged. Some items such as swimwear and underwear cannot be returned. This does not affect your statutory rights.


To Return Goods For a Refund:

1. Please complete the returns form at the back of your invoice and send goods to:

    Picchu Maternity Returns, Longdene House, Haslemere, GU27 2PH


2. We recommend that you send goods via Recorded Delivery as we cannot be held responsible for goods lost in the post.

3. You will receive your refund credit back to the original payment method within a week of returning items.

4. Please note that refunds on items bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.

5. If any items bought as part of a set or offer are returned, the discount no longer applies and the full price of the kept items will be calculated.

6. We cannot refund or exchange goods which have been used or customer damaged. Some items such as swimwear and underwear cannot be returned. This does not affect your statutory rights.

<Faulty/Damaged Goods:

We always inspect our garments thoroughly prior to despatch to ensure tags/security seals are securely attached and that the item is of the highest quality and in perfect condition.
Please ensure that you carefully check your items to ensure you are satisfied with the quality and construction prior to removal of labels and security tags. In the event that the item is faulty or damaged, please notify us on receipt and we will refund, replace or repair it immediately upon return to our offices for inspection. Once tags have been removed, the item will be deemed to have been worn and will not be eligible for refund but replacement or repair if faulty.

Your rights to return goods are protected under the EU Distance Selling Directive.